Bradford O'Neil

"Hey, everyone!! Joe here. First time reviewer, long time user of auto insurance. *waits for "hi, Joe" to die down* I'm here to write about an awesome experience I had speaking with Thalia C. about changes to my driving situation. I had a pretty one track mind about cancelation, but Thalia listened patiently and responded by presenting an option that provided an ease to our budget, as well as peace of mind while we figure out our driving situation. It was a genuinely pleasant experience. Ummmm, anyway, thanks for listening (reading)!! ... Have a great day!! ...had to sneak that in there..."

"All of the staff here have been extremely helpful. They assisted us with the transition from insuring in State Farm Texas to State Farm Missouri and everything went very efficiently and smoothly because of them. Last month they called proactively to explain that State Farm were amending some policy coverages and invited me in to discuss the changes. I met with Chris Bissell and reviewed all of our policies. This meeting really helped me and my husband ascertain exactly what we wanted to do going forward. I have dealt mainly with Chris and Toni and their service has always been outstanding. They are very knowledgeable, informative, efficient and quick to respond to any queries. Everyone at their office is always friendly and keen to help. We couldn’t be happier with the service we have received. Thank you! I wanted to add to the above review to mention that we had to make a large claim with State Farm to have our roof replaced because of hail damage. State Farm were amazing. The whole process was so smooth, fast and uncomplicated. We were so impressed! Our roofing company also remarked on the outstanding service provided by State Farm. I also met again with Chris Bissell more recently to go through all our insurance needs. He, Ra-Chel and all the staff we’ve dealt with in the Creve Coeur office of State Farm have been exemplary. They’re always so informative, helpful, reliable, prompt and efficient. Their customer service is beyond compare. Highly recommend!!"

"If Richelle answers the phone, consider yourself taken care of right out of the gates. Recently had an accident and she was able to answer every question in depth. All of them. Accidents are worse than paying taxes, but she is able to take solve your situation with ease and point you in the right direction all around. Can't wait for my next accident!"

"We really loved the service that Thalia Cruz provided us with. She was very thorough and detailed when explaining the things to us. We are glad to be a customer of State Farm and will recommend it to anyone who wants their insurance at Bradford O’Neil- State Farm Insurance."

"This is a great office with an amazing team! Chris and Rachel really took the time to understand my needs and provided all answers to my questions. They made me feel comfortable in choosing State Farm to cover my home and vehicle and unfortunately I can’t say the same for the other State Farm offices in Saint Louis. Highly recommend contacting Brandford O’Neil State Farm and getting in contact with Rachel &/or Chris."

"Thalia was prompt and courteous responding to our request for a quote to transfer some coverage lines to Missouri from Illinois. She checked for all of our eligible discounts and gave us all of the information we needed. Within 30 minutes of speaking with her, everything was in place. Great service!"

"Wanted to narrate my experience, which in way did not go well with state farm. Did took auto and renters policy from them, at time of joining I was given quote and I settled to buy that. After 15 days I got a notification that I need to install one equipment which would track my driving and need to keep sharing my location for that. If don't do so my insurance would go up by $42. At the time of buying the insurance I specifically asked do I need to do anything post purchase of insurance and I was assured that nothing is needed. Paying $42 for 6 months is not issue, I feel more like trust issue, you are selling services saying something and charging for something which I was not comfortable to enable. Addition to that it was showing on the state farm app that I owed renters insurance money to state farm to which I paid twice. One at the time of buying auto insurance and again when it showed on the app. Following up with help desk from last 2 months to get the payment which was done twice due to issue on their side but no help."

"I have been using State Farm for 22 years now or so. Christopher Bissell is my agent I have always dealt with. I trust him 100% and he gets the job done. Over the years he has had crazy emails and phone calls from me about different situations. And each time he is very professional and finds a solution or the best thing for my family and I. I can’t thank him enough for all his hard work. If you need someone good and in your corner he is your guy. Thank you Chris for all your hard work for my family and I. I appreciate it and you."