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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elena Miller

August 14, 2025

5  out of  5
rating by Elena Miller
"Today I had the pleasure of speaking with Andrew Dupont. He was incredibly informative and helpful in understanding what each policy covered and how each policy could benefit me. As someone who is not insurance savvy, I felt reassured when Andrew took the time to explain how each aspect of my renter's insurance impacted me. His demeanor was welcoming and encouraged me to reach out with any further questions."
We responded:
"Thank you, Elena! I'm happy to hear that Andrew was able to provide you with the information you needed and make you feel comfortable with your insurance. We appreciate your feedback and are always here if you have more questions or need assistance in the future. Thanks for choosing us!"
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charlotte carter

August 11, 2025

5  out of  5
rating by charlotte carter
"Angie helped me save"
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Lucinda Seymour

August 1, 2025

5  out of  5
rating by Lucinda Seymour
"Recently, I had several questions regarding my auto insurance. Hayden did a great job of promptly finding my answers. She was thorough, prepared and professional. Thanks!"
We responded:
"Thank you, Lucinda! I'm happy to hear that Hayden was able to assist you with your insurance questions. Our team is dedicated to providing thorough and professional service. If you have any more questions or need assistance in the future, feel free to reach out!"
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Angelita Valentin

August 1, 2025

4  out of  5
rating by Angelita Valentin
"Llame a esta agencia de seguros par autos y de vida, Carolina fue la persona que tomó mi llamada y muy amablemente me explicó los tipos de seguros con los que cuenta se portó muy profesional y me dió un excelente servicio Gracias."
We responded:
"¡Gracias, Angelita, por compartir tu experiencia! Me alegra saber que Carolina te brindó un servicio profesional y te explicó las opciones de seguros de manera clara. Si tienes alguna otra pregunta o necesitas más información, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Kyle Crone

July 31, 2025

5  out of  5
rating by Kyle Crone
"Catherine Gale was fantastic to work with! She was very Knowledgeable, professional, and patient with all of the questions that I had. She took a lot of time to answer all of my questions and made sure that I understood everything! She made the whole process very simple and stress free for me would highly recommend!"
We responded:
"Thank you, Kyle! I'm happy to hear that Catherine provided such knowledgeable and patient service. Making the process simple and stress-free is what we aim for. If you have any more questions or need assistance, feel free to reach out anytime!"
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Rodrigo Delgado

July 31, 2025

5  out of  5
rating by Rodrigo Delgado
"Chris always helps me with any insurance policy’s I may need & is really helpful as well. Great service always."
We responded:
"Thank you, Rodrigo! I'm happy to hear that Chris has been helpful with your insurance needs. We appreciate your kind words about our service. If you ever need anything else, feel free to reach out!"
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Dani

July 31, 2025

5  out of  5
rating by Dani
"I have my auto insurance through state farm with the help of Hayden! She is so kind and friendly! She answered all my questions and helped me set up the app on my phone! I recommend asking for her!"
We responded:
"Thank you, Dani! I'm happy to hear that Hayden provided you with such a positive experience. It's wonderful that she could assist with your questions and app setup. We appreciate your recommendation and are here if you need anything else!"
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Nicole Wahler

July 31, 2025

5  out of  5
rating by Nicole Wahler
"Hayden helped me set up the drive safe feature! She was extremely helpful and knowledgeable! I highly recommend using her!"
We responded:
"Thank you, Nicole! I'm happy to hear that Hayden was able to assist you with setting up the drive safe feature. Her expertise is truly appreciated, and I'm glad it made a difference for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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--

July 30, 2025

5  out of  5
rating by --
"Max W was professional and explained details in a manner that helped me understand coverage and make well-informed decisions on my policies."
We responded:
"Thank you for your review! I'm happy to hear that Max was able to provide you with clear explanations and assist you in making informed decisions about your coverage. Our team is dedicated to ensuring you have the best experience possible. If you have any more questions or need further assistance, feel free to reach out!"
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Awan Transportation

July 29, 2025

5  out of  5
rating by Awan Transportation
"One of best experience super service great rates and very well informed.Save money go there. JERMAINE IS INSURANCE JESUS.SAVES YOU MONEY just wanted to give you a quick shoutout and say how much I appreciate your help! 😊😊😊😊You rock harder than a hurricane!🫠🫠🫠"
We responded:
"Thank you, Awan Transportation! I'm so happy to hear about your positive experience with us. Jermaine is indeed a valuable part of our team, and I'm glad he could assist you effectively. If you ever need anything else, feel free to reach out! 😊"
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Kevin Ward

July 22, 2025

5  out of  5
rating by Kevin Ward
"Great service. I saved hundreds of dollars a month in insurance by switching. Very professional service."
We responded:
"Kevin, thank you for your review! I'm happy to know you experienced such great service and savings with us. Our team is dedicated to providing professional assistance, and it's wonderful to see that reflected in your experience. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Hussein

July 21, 2025

5  out of  5
rating by Hussein
"I like to come into the office and everyone is always so helpeful! Especially Griffin! He is a great agent and I recommend asking for him for all your insurance needs."
We responded:
"Thank you, Hussein! I'm happy to hear that you enjoy visiting our office and find our team helpful. Griffin is indeed a valuable part of our team, and I'm glad he could assist you with your insurance needs. If there's anything else we can do for you, just let us know!"
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Eric Young

July 21, 2025

5  out of  5
rating by Eric Young
"Just started a new policy here. Staff was super helpful and easy to work with. Hayden was awesome!"
We responded:
"Thank you, Eric! I'm happy to hear that our team, especially Hayden, made your experience smooth and enjoyable. We're committed to providing excellent service and are here for any questions or needs you might have. Thanks for choosing us!"
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Toni Stovall

July 17, 2025

1  out of  5
rating by Toni Stovall
"If I could leave zero stars, I would. This has been one of the worst customer service experiences I’ve ever had. Agent Griffen promised that my new State Farm policy would match my previous Allstate coverage, including rental car coverage. After my accident on July 6th, I found out rental coverage was NOT included — even though he clearly assured me it would be. When I reached out, not only did Griffen dodge my calls, but the entire Bradford O’Neil office has been completely unresponsive and unhelpful. Even after acknowledging the mistake, they’ve done nothing to fix it or accommodate me. I’ve been without a vehicle for over a week, and no one seems to care. No follow-up, no accountability, no solution. Do yourself a favor and take your business somewhere that values honesty, follow-through, and basic customer care — because you won’t find it here."
We responded:
"While we did correct the issue and added the rental coverage the same day your concerns were brought to our attention, we understand that doesn’t make up for the lack of timely communication or support during a stressful time. That’s on us, and we’re committed to doing better moving forward. Thank you for your honest feedback — it helps us grow, and we hope to earn back your trust."
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Toni Harris

July 17, 2025

1  out of  5
rating by Toni Harris
"This office completely lacks accountability and professionalism. I was promised by Agent Griffen that my new State Farm policy would match my previous coverage with Allstate, including rental car coverage. After an accident, I found out that rental wasn’t included—despite his clear reassurance. What’s worse is that after admitting it was a mistake on their end, no one has taken steps to fix it. Griffen has ignored my calls, and the Bradford O’Neil office has shown zero urgency or effort to accommodate me. I’ve been without a car for almost 2 weeks, and they’ve done absolutely nothing to make it right. If you’re looking for an agency that stands by their word or takes care of their clients—this is NOT it."
We responded:
"We sincerely apologize for the frustration and inconvenience this situation has caused you. You're absolutely right to expect clear communication and follow-through—especially when it comes to something as important as your insurance coverage. After reviewing your account, we recognized that rental coverage was mistakenly left off your policy, As soon as we became aware of the error, we corrected it the same day to ensure your policy now reflects what was originally discussed. We understand that this doesn’t undo the inconvenience you’ve experienced, and we truly regret the impact it’s had on your situation. Our team is reviewing what went wrong so we can prevent this from happening again and improve how we serve our clients going forward."
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Toni Stovall

July 17, 2025

1  out of  5
rating by Toni Stovall
"I strongly advise others to be cautious when working with the Bradford O’Neil State Farm office. I was assured by Agent Griffen that my new policy would include the same coverage I had with Allstate, including rental coverage. After an accident, I found out rental coverage was NOT included—despite his clear promise. I’ve been without a car for almost 2 weeks, and Griffen has ignored my calls and failed to follow through, even after I sent him my old policy as requested. The entire office has been unresponsive, unhelpful, and dismissive of my concerns. This experience has been incredibly frustrating and disappointing."
We responded:
"We’re very sorry for the experience you had and for the mistake on our part regarding your rental car coverage. We understand how frustrating it is to be without a vehicle, As soon as we were made aware of the issue, we corrected your policy the same day to include rental coverage going forward. That said, we recognize this should have never happened in the first place, and we apologize for the lack communication."
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Jitendra prasad

July 16, 2025

5  out of  5
rating by Jitendra prasad
"I had an amazing experience switching over to State farm Insurance as it saved me close to $30 a month. Thanks to Andrew Dupont, who understood my requirements and offered me a very good deal. Highly recommended!"
We responded:
"Thank you for your review! I'm happy to hear that Andrew was able to assist you in finding a great deal and that you're saving money each month. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Dung Le

July 15, 2025

5  out of  5
rating by Dung Le
"angie helped me save with dss"
We responded:
"Dung Le, thank you for your review! I'm happy to hear that Angie was able to assist you with savings. Our team is dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out!"
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Jay Patel

July 14, 2025

5  out of  5
rating by Jay Patel
"Angi gracia is good lady she help me a lot I really appreciate you angi"
We responded:
"Thank you, Jay! I'm happy to hear that Angie provided you with such great assistance. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Open Account

July 11, 2025

5  out of  5
rating by Open Account
"I’ve had State Farm for 3+ years now and had questions on a situation that occurred due to the recent storms and solicitation. I called the office and spoke with Ra-Chel. She was extremely patient, professional and knowledgeable on what my next steps should be. As a consumer that isn’t experienced in these types of things, it really helped give me peace of mind and know that I was taken good care of and felt that Ra-Chel had my best interest in mind. She was excellent and we will continue to have them take care of our cars and home. Thanks for the guidance!!"
We responded:
"Thank you for your review! I'm happy to hear that Ra-Chel was able to assist you with your questions and provide the guidance you needed. It's great to know you feel well taken care of and have peace of mind with our service. We're grateful for your continued trust in us for your insurance. Let us know if there's anything else we can do for you!"
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Emily Lachajczyk

June 19, 2025

5  out of  5
rating by Emily Lachajczyk
"Been with them for quite awhile now, Ra-Chel always answers my questions and takes the time to chat with me. Very approachable and informative!"
We responded:
"Thank you for your review, Emily! I'm happy to hear that Ra-Chel has been so helpful and approachable. We appreciate your continued trust in us. If you ever have more questions or need assistance, feel free to reach out anytime!"
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Carson Milligan

June 11, 2025

5  out of  5
rating by Carson Milligan
"Agent Thalia Cruz did an excellent job of getting me switched over to State Farm. Would highly recommend her service for anyone looking to switch car insurance!"
We responded:
"Thank you for your review, Carson! I'm happy to hear that Thalia provided excellent service in helping you switch over to us. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Doe Boi flex

May 30, 2025

5  out of  5
rating by Doe Boi flex
"I became displaced from my apartment because of the recent tornado, so I went to my local office and Bradford and Griffin gave me the address for a pop up claims tent in maplewood. I was able to get a check to pay for a place to stay and was able to setup a claim there as well. Best experience I could have had. My office helped quick, and cared about my situation. The Bradford O'Neil agency is like no other!"
We responded:
"Thank you, Doe Boi flex, for sharing your experience! I'm so happy to hear that we were able to assist you during such a challenging time. It's important to us that you feel supported and cared for. If there's anything else you need, feel free to reach out. Take care!"
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Justin B

May 16, 2025

1  out of  5
rating by Justin B
"Like a good neighbor State Farm is there….except this office. Tried calling 4 different times and no one ever answers. Can’t leave a message"
We responded:
"Justin, we’re unable to locate you as a policyholder with our office. If you’d like to reach out directly, we’d love to learn more so we can resolve any issues. Please give us a call or stop by our office (314) 993-1420"
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Cecilia Gonzalez

April 29, 2025

5  out of  5
rating by Cecilia Gonzalez
"Hola!!!estoy muy satisfecha con el servicio y atenciones de srita Agente Carolina excelente, profesional y paciente para atender todas mis dudas estoy muy satisfecha con sus servicios muchas gracias yo la recomiendo!!!"
We responded:
"¡Hola Cecilia! Me alegra saber que quedaste satisfecha con la ayuda que Carolina te brindó. Su amabilidad y dedicación son muy valiosas para nuestro equipo. Agradecemos mucho tu recomendación y estamos disponibles si necesitas algo más. ¡Gracias por comunicarte con nosotros!"